Returns & Warranty
We stand behind every product we sell. If something isn't right, we'll make it right.
7-day window
Return requests must be made within 7 days of receiving your order.
Original packaging
The product must be unused and in its original packaging with all accessories, manuals and free items included.
Proof of purchase
Provide your order number or invoice as proof of purchase when requesting a return.
Inspection on arrival
Items damaged on arrival should be reported immediately with photos — we replace or refund after inspection.
How to request a return
- Sign in and open My Account → My Orders, then select the order.
- Click Request Return and tell us the reason (you can also call or WhatsApp us).
- Our team reviews your request and arranges pickup or an exchange once approved.
Note: returns are not accepted for products that have been installed, used, or have missing parts — except for genuine faults reported within the window above.
Every product we sell is 100% genuine and covered by the official manufacturer warranty. Your invoice doubles as your warranty certificate — keep it safe.
For warranty claims, contact us with your invoice and the product serial number; we work directly with the brand-authorized service centres to resolve issues fast.